Inbound Call Centre Services

Icon’s Inbound Call Center Services primarily focuses on maximizing business and profits for our Clients. Our Inbound Contact Center Services are based on superior product and industry knowledge garnered over the years of experience that we possess in the offshore call center services industry. Our experience in inbound call handling enables us to meet the requirements of our call center customers.


We have extensive experience in providing inbound call center outsourcing services to global customers in varied industries, such as travel, real estate and banking. Outsource inbound call center solutions to Icon and benefit from strategic contact center services that help you attain your business objectives and stay ahead of competition.

  • Phone Answering Services
  • Reservation Booking Services
  • Up-selling and Cross-selling Services
  • Claims Processing Services
  • Order Taking Services
  • Product information services
  • Billing Queries Services
  • Virtual Receptionist Services
  • Inquiry Handling Services
  • Medical Answering Services
  • Product Recall Management Services
  • Rebate Processing Services
  • After-hours Call Center Services
  • Sales Closure Services
  • Subscription Services
  • Order Entry Services
  • Scheduling Sales Demos Services
  • Event Scheduling Services
  • Directory Inquiry Services
  • Real Time Inventory Status Services
  • Job Dispatch Services
  • Warranty Registration Services
  • Registration of event and trade show participants and prospects services

Why Outsource Inbound Call Centre Services ?

Expert Call Center Professionals

We have qualified call center professionals who have extensive and relevant expertise in inbound call handling, answering service calls & ensuring customer satisfaction.

Competent training programs

We provide efficient and relevant training programs to give our inbound call center employees a cutting edge, both in terms of linguistic ability to handle calls and process knowledge


Our inbound call center infrastructure and company policies offer complete transparency in operations.

100% voice recording

Our 100% voice recording ability enables us to view voice envelopes of customers and agents separately and find exceptions by analyzing data that is tagged with calls.

Let us help you drive your business to new heights ?

Outbound Call Centre Services

An outbound call center is a must-have for any business organization that is looking to expand its business and increase the number of sales. Outbound contact centers help companies to get in touch with their clients while keeping the costs in check. The main purpose of a call center is to cater to its customers, and it is therefore important that companies analyze their needs before hiring an experienced call center service provider for outbound operations.

Icon Solutions is a leading provider of outbound BPO services catering to the outbound calling needs of global customers for over a decade. We have an experience of serving clients from different verticals and domains with complete satisfaction.

What is an Outbound Call Center ?

 and What Does Your Outbound Call Center Services Cover?

Outbound call centers mainly comprise of agents making calls to existing and potential customers. The calls are meant to increase your sales, follow-up your mailings, test unknown markets, develop good customer relationships and make your business a success. Many companies make use of outbound contact centers to make their potential and existing customers aware of their products and services. When a sale of the product or service is achieved by making an outbound call it is referred to as an outbound sale.

What Do We Offer ?

When you outsource outbound contact center services to Icon, our team helps you increase your sales, follow-up your mails, test unknown markets, develop good customer relationships and make your business a success by cold calling.

How Can Outsourcing Outbound Call Center Services Benefit You?

Outsourcing outbound call center services to an experienced service providing partner can help you take advantage of a series of benefits. Some of the key benefits of outsourcing outbound contact center services include –

Cost Savings
Outsourcing call center services to a service provider helps you save costs as there are no costs involved in hiring and training in-house call center agents

Increase Profits
Outsourcing outbound call center services can help you generate more leads and hence boost your revenues

Save on Resources
By outsourcing, you tend to save a lot in terms of buying the required infrastructure and expensive software and hiring manpower

Access to Skilled Workforce
Outsourcing gives you access to a skilled team of resources who have specialized skills to deal with customers on call

Concentrate on Core Competencies
Outsourcing call center services give you more time and resources to concentrate on your core competencies

Want to Outsourcing your Call Center Services ?